Refund Policy

Teckzyy Tweaks

Last Updated: 15 October 2026

1. Overview

This Refund Policy applies to eligible purchases made through Teckzyy Tweaks.

Our products primarily consist of digitally delivered software, utilities, guides and computer optimisation services.

Refund eligibility depends on the purchased product, the circumstances of the transaction and applicable consumer protection legislation.

Nothing in this policy restricts statutory consumer rights.

2. Digital Products

Digital products may be supplied immediately or through a download, activation key, email, customer account or authorised support channel.

For digital content that is not supplied on a physical medium, customers generally have a 14-day cancellation period beginning on the day after the contract is entered into, calculated in accordance with applicable law.

This cancellation right may be lost when digital content supply begins during that period, but only where the customer has given the required express consent, acknowledged the loss of the cancellation right and the other relevant legal requirements have been satisfied.

Simply downloading a product does not, by itself, establish that the required consent was obtained.

3. Change-of-Mind Refund Requests

If the customer's statutory cancellation right has lawfully expired or been lost, Teckzyy Tweaks does not ordinarily provide discretionary refunds solely because:

• The customer changes their mind.
• The customer no longer wants the software.
• The customer stops playing a game.
• The customer expected a performance improvement that was never promised.
• The customer purchases the wrong product despite clear product information.

We may consider goodwill refunds at our discretion.

4. Faulty or Misdescribed Digital Products

Customers retain their rights under the Consumer Rights Act 2015.

Digital content must meet applicable statutory standards, including being as described, of satisfactory quality and fit for any purpose legally agreed upon.

Where digital content is faulty or does not comply with the contract, the customer may be entitled to repair, replacement, price reduction or another applicable statutory remedy.

We will not deny an otherwise valid statutory remedy merely because the software has been downloaded, activated or used.

5. Pricing Errors and Underpayments

5.1 Correct Payment Amount

Customers must pay the correct agreed purchase price shown at checkout, taking into account valid discounts, taxes and other disclosed charges.

5.2 Orders Paid Below the Required Amount

Where an order has been incorrectly underpaid because of an invalid discount, payment manipulation, incomplete transaction or obvious pricing error, we may cancel and refund the order where legally permitted.

This applies particularly where the order has not yet been accepted or fulfilled.

If the customer wishes to purchase the product after cancellation, they must complete a new transaction at the current valid checkout price.

5.3 Discounts Are Excluded

The underpayment rule does not apply to customers who legitimately purchased using:

• Authorised discount codes.
• Official website promotions.
• Approved affiliate discounts.
• Valid seasonal sales.
• Other expressly approved price reductions.

A legitimate discounted purchase will not be considered underpaid solely because the amount paid is lower than the ordinary retail price.

5.4 Updated Prices

Teckzyy Tweaks may increase or decrease prices for future purchases.

Price changes do not automatically change the price of a completed and accepted order.

Where a contract has already been concluded, any correction, cancellation or remedy will be handled in accordance with the contract and applicable law.

6. Duplicate and Accidental Payments

If a customer is charged more than once for the same intended transaction, they should contact support and provide the relevant order references.

Verified duplicate or unauthorised excess charges will be corrected or refunded as appropriate.

7. Non-Delivery

Customers who do not receive their purchased digital product should contact support with their order number.

We will investigate and arrange delivery, an appropriate replacement or another remedy where required.

Failure to deliver a purchased product will be handled in accordance with the customer's statutory rights.

8. Custom Optimisation Services

Refund eligibility for custom or personalised services depends on the work performed and the applicable cancellation and service-quality requirements.

Where a customer requests that a service begin during the statutory cancellation period, any applicable proportionate payment or loss of cancellation rights will be determined in accordance with UK consumer law.

Services must be performed with reasonable care and skill.

Customers retain applicable rights to repeat performance or a price reduction where the service does not meet statutory requirements.

9. Technical Support and Compatibility

Customers experiencing technical problems should contact support and provide:

• Order reference.
• Product name.
• Description of the problem.
• Relevant error messages.
• Operating system and device information when necessary.

We may request reasonable troubleshooting steps.

Troubleshooting does not remove the customer's legal remedies or permit us to impose unreasonable delays.

10. How to Request a Refund

Customers should contact our official support channels with:

1. Their order number.
2. Purchase email address.
3. Product purchased.
4. Explanation of the issue.
5. Supporting evidence where reasonably necessary.

Customers should not publicly post payment credentials, full bank details or sensitive identification documents.

11. Processing Refunds

Approved refunds will generally be returned to the original payment method unless another lawful arrangement is agreed.

Refunds required under applicable consumer law will be processed within the relevant statutory deadlines.

For qualifying cancellation refunds, the normal statutory period is 14 days after we are informed of the decision to cancel.

For applicable digital-content statutory price reductions or refunds, relevant legislation may require payment within 14 days after entitlement is agreed.

Any additional time taken by payment providers to display the returned funds is outside our direct control.

We will not impose fees where law requires a refund without charge.

12. Chargebacks and Payment Disputes

Customers may contact us before initiating a dispute so we have an opportunity to resolve the issue.

Nothing in this policy removes a customer's right to contact their payment provider or exercise lawful chargeback or other payment protections.

We may supply relevant transaction and delivery evidence to payment processors when responding to disputes.

Fraudulent payment activity may result in suspension or other proportionate action, subject to applicable law.

13. Contact

Teckzyy Tweaks

Website: https://teckzyytweaks.com

Discord: https://discord.gg/teckzyytweaks